Very friendly staff and accommodating. My vehicle had an emergent need for service and our other car was also in the shop which would have left us in a pinch for transportation. They were able to provide a loaner and start on my car diagnostics and order necessary parts right away . The communication was excellent and they did the work for a reasonable cost . I'm very satisfied with the repair add the condition of my car upon return . Definitely recommend Hilton Head BMW for sales and service . Top notch team